All return and exchange requests must be made within 10 days of the invoice date, regardless of location. Exchanges can only be processed through our online portal at www.mamba-kicks.com. We do not offer in-person exchanges or physical store locations at this time. Returns must also be submitted exclusively online via www.mamba-kicks.com for both domestic and international orders. Items must be unworn, unused, and in their original condition with all packaging, tags, and accessories intact. We reserve the right to decline returns that do not meet these criteria. Refunds will be issued to the original payment method once the return is received and inspected. Processing times may vary depending on your payment provider. Shipping fees for returns are non-refundable, and customers are responsible for return shipping costs unless the item received was defective or incorrect.